The Victoria Inn
Contact for accessibility enquiries: Victoria reception.
Telephone 01328 711008, between 8am and 10pm.
A voicemail service is in operation between 10pm and 8am.
Click here to download a print-friendly PDF of this access statement.
Please be aware this was written before COVID-secure operational changes were implemented. Please call us to discuss any access requirements.
Standing at the gateway to Holkham park and Holkham National Nature Reserve, The Victoria is a classic English inn from the 18th century. It is a detached building of beach flint and brick and still retains many of its original Georgian features such as high ceilings, sash windows and various mouldings.
There are twenty bedrooms; ten bedrooms are located in The Victoria itself and a further ten bedrooms are located in Ancient House opposite. Guests whose bedroom accommodation is allocated in Ancient House will have full use of the facilities at The Victoria Inn for dining (breakfast, lunch and dinner) and also the bar and lounge areas.
The Victoria has a bar and four dining areas open to the public. All members of staff at the hotel are willing, friendly and will endeavour at all times to assist or meet any request made by our guests and visitors.
At a Glance
Access to the inn using a wheelchair is restricted but possible and there is one accessible toilet in the public area and one ground floor bedroom suitable for guests with mobility issues. There is no elevator or chair lift in either the Victoria or Ancient House.
There is no hearing loop in The Victoria or Ancient House. There are Agrippa Pillows available. These will vibrate to alert sleeping guests when the fire alarm sounds.
The Victoria has an illuminated public house sign.
Natural lighting is overall good in most areas but is supplemented by artificial lighting during the day in the bar, tap room and entrance passage areas. Lighting is subdued at night and supplemented with candles on tables. Table lamps are also used to increase lighting to areas where guests may wish to read.
There is limited mobile phone coverage. Wifi is available in both the Ancient House and The Victoria. Hand held telephones are available from reception upon request. The telephones in the bedrooms do not dial out.
The reception has answerphone facilities when unmanned. A brochure including the tariff can be forwarded by post. It is open all year round but is unmanned by staff after midnight. Later arrivals should advise reception in advance so that a member of staff can be available to greet you on arrival.
There is no member of staff on site between 10pm and 7am. If guests require assistance they are advised to use a mobile phone to contact any of the management – contact numbers are provided on the back of entrance door in all bedrooms and at the reception desk.
Holkham is located 2 miles west of Wells-next-the-Sea on the north Norfolk coast and the inn is a few minutes’ walk from Holkham beach and National Nature Reserve.
Porterage is available on request.
Dog kennels are located in the car park and are available.
Smoking is not permitted anywhere inside the inn and no designated smoking area exists.
NR23 1RG (Sat Nav NR23 1RH)
• By car or motorcycle: The Victoria is situated on Park Road, a private road at the north gates of the Holkham Estate and is clearly visible at the junction of Park Road, with the A149 coast road from Wells-next-the-Sea running parallel to the north elevation.
• By train: Nearest main line rail stations are King’s Lynn (25 miles) or Norwich (36 miles) with a branch line to Sheringham (19 miles).
• By bus: The local bus service stops in Holkham village, 40metres from the inn and can reach most places on the coast line and many stops in land. Reception has more information regarding local travel. Please refer to Traveline to check the bus operator and timetable.
• By foot: We can also be reached as a pedestrian by following the Norfolk Coastal Path and Peddars Way trail. Reception has OS maps that can be of use to walkers.
• By bicycle: The National Cycle Route No.1 runs through Holkham park and the inn has bicycle stands and various areas where cycles can be left.
Arrival and Parking – The Victoria
Visitors with disabilities can park in a lay-by directly in front of the inn (2.4m wide x 20m long). This area is on a slight incline (0.6 in 10) and bounded on the roadside by a half round kerb (2.5cm high) and kerb edging stones (4cm high). It is surfaced with tarmacadam and stone chips. The area is well lit and covered by CCTV.
The inn also has a large main car park surfaced with 22mm gravel. The car park is on an incline (0.5 in 20). Vehicle access is via a brick pillared entrance (3.78m wide) 60m from the front entrance of the inn.
There is a 26m boarded pedestrian walk way, on a slight incline (0.5 in 20) from the car park. This board walk has a maximum width of 3m and a minimum width of 1.4m, with edge up stands of 3cm. During inclement weather the board walk can become slippery. It joins a tarmacadam and pea-shingle walkway, 3m wide (1 in 20) and 26m long. It is protected from the road boundary and the car park by gates and picket fence.
The road side walkway, board walk and car park are illuminated by plinth and wall mounted bulkhead light fittings. CCTV also covers the car park (max. distance from entrance 120m, min. 60m). If guests are staying in Ancient House they are required to check in at the Victoria first. The car parking for Ancient House is detailed below.
Arrival and Parking – Ancient House
Ancient House also has its own car parking area which is a large pea-shingled gravelled area. The entrance is 40m from the front door on an incline of approximately 1 in 25. Access from this car park is also available to the back entrance of Ancient House.
Guests staying at Ancient House will be directed from reception. Ancient House lies directly opposite The Victoria. If on foot, access is by crossing Park Road (tarmacadam) at the front of The Victoria to the opposite pavement. This road has a crossing distance of 8.6m with a pavement kerb of 50mm and can be busy at certain times of the year. From here access is via a break in a low level brick wall which is 1.14m wide to a 2m wide pea shingle path with hedging either side, and provision for artificial lights (not yet provided). This path is approximately 37m long with a slight incline in part of 1in 30. At the end of the path, it is a further 26m crossing another tarmacadam private road which leads to the pea-shingle gravel drive and the brick weave entrance of Ancient House.
The Victoria - The Main Entrance and Reception
The main entrance leads off from Park Road via a flagged area on a slight incline of 1 in 25 with a kerb step of 4cm.
Two steps lead to the front door (18cm risers, 65cm treads). There is no handrail. The door has a large brass handle with twist action. Maximum door width is 63cm but by opening the second bolted door a width of 1.26m can be obtained. The doors open inwards into a passageway 1.63m wide. Original pamment floor with a step down of 20mm. The pamment passage is 4.36m long and 1.63m wide and terminates at two self-closing fire doors (normally open).
A small step up onto a wooden strip exists at the threshold (20mm depth 150mm wide) From this point on there is a central 0.85m wide carpet runner with abutting pamment tile flooring.
The reception is 10m from the front door. The reception area is a small fixed desk 1m high directly adjacent to the passageway with staff office accommodation behind.
If entering the inn via the main entrance is not practical, there is an alternative access to reception which has no steps. Customers should enter the inn via the Holkham bar accessed from the car park via the inn’s service vehicle area. The entrance door here is 14m from the highway and the 57cm door opening can be extended to 85cm by unbolting the side panel. There is a Suffolk latch handle. These doors open inwards to a flagged stone area (1.3m wide and 1.6m long) with doors to the right and left. The door to the right leads to the tap room via an 82cm wide door to a well-worn tiled floor. The exit door (75cm wide) has a heavy return fire door, self-closer spring and leads to the inn’s main passageway at the front door. The distance from the external door to the reception is 17.5m.
Reception is normally manned from 8am–10pm, outside these times other members of staff will assist and an answering machine service is in operation. Access to the inn is not available from midnight to 7am without prior arrangement. Resident guests are issued with a front door key for the duration of their stay. Resident guests are also issued with overnight contact details for the Night Supervisor during their stay.
The Victoria – Lavatories
The Victoria - Gents Lavatories
The gentlemen’s lavatories are signed with access off the lounge bar area.
• Access is via two doors (each 75cm wide), one opening into an entrance lobby (176cm long x 87cm).
• There is one hand basin with cross top taps.
• Hand drying is by a hot air dryer.
• Three urinals exist which are wall hung along a total length of 2m.
• The lavatory off the urinal area is accessed via an inward opening door (75cm wide), fitted with a lock for privacy. The cubicle is 1.5m long and 90cm wide.
• The cistern is a low level flush with a central push button operated dual flush in the cistern cover.
• There is no natural lighting and artificial lighting and mechanical ventilation are used.
• There is no wheelchair access.
The Victoria - Ladies Lavatories
Access is off the bar dining area and shared with access to the gents.
• Off the entrance lobby (176cm long x 87cm wide) is a second doorway (fire door 80cm wide) leading to hand basins and three cubicles.
• Two frame supported wash basins (87cm high) are served by cross top hot and cold taps. Hand drying is by paper towels stored in a dispenser.
• There are three cubicles with high level cisterns. Access to each cubicle is via outward opening doors and is 138cm deep x 86cm wide. Each door has a chrome twist privacy lock and pull handle.
• None of the cubicles have natural light or ventilation and artificial lighting and mechanical ventilation are provided.
• Flooring is level tiled and walls are part tiled.
• There is no wheelchair access.
The Victoria - Unisex Accessible Lavatory
This is situated off the main passageway from the front door of the inn adjacent to the reception.
• Access is via a door opening 90cm wide with a small threshold step up of 15mm.
• The area is 1.2m wide and 2m long and contains a wall mounted hand basin with cross top operated hot and cold water taps and a low level WC with a push button dual flush centred in the cistern cover.
• The room is wall and floor tiled and provided with artificial lighting and ventilation.
• Hand drying is by paper towels from a dispenser and a hot air dryer.
• These facilities are provided with strategically placed grab rails.
• Baby changing facilities consisting of wall mounted fold down baby change unit.
The Victoria – Dining
Dining is available in the lounge bar, dining room, the Leicester room, tap room and orangery.
• Menus are available on the tables or from bar and waiting staff.
• Menus always contain vegetarian options. Some food contains nuts. The chef is happy to liaise with guests to ensure other special dietary requirements are met, but advance requests are advised.
• The day’s menu is displayed by the entrance.
• Guests are escorted to their allocated table if dining.
• Dogs are permitted in all dining areas.
The Victoria – Drawing Room
• The drawing room is accessed from the front entrance hall (70cm door with return spring) or from the main bar via door (82cm wide) with a threshold 4cm wide x 15cm high.
• The floor is well worn chequered tile.
• There is natural lighting, plus subdued artificial lighting. Ventilation is reasonable with sash windows to open.
• Furniture is a mix of chairs and a sofa, all are heavy and customers are advised not to move them.
• A closed wood burner supplements the central heating.
The Victoria – Leicester Room
• This is a level boarded floor area situated off the bar.
• Access is via two openings (135cm wide) with a level floor to the bar and dining area.
• This room is used as a waiting area for guests waiting to dine.
• The room is naturally well lit and artificial light is subdued with table lamps on window sills. The area is well ventilated by casement windows.
• Furniture, especially the tables, are heavy and customers are advised not to move them.
The Victoria – The Bar Area
• The floor in the bar area is wooden boards with a slope down to the outside door area.
• There is borrowed light and ventilation.
• Door openings at either end are 115cm and 85cm.
• The bar serving height is 105cm with a width of 75cm.
The Victoria – Lounge and Restaurant
• The floor is level and wood boarded with the occasional knot hole.
• The rooms are naturally well lit and ventilated (sash windows) with subdued artificial lighting.
• Candles are used on the dining tables for evening dinner.
• Automatic self-closing fire doors also exist but these are usually open.
• Dining room furniture is heavy and care should be exercised when moving it.
The Victoria – The Orangery
• Entrance to the orangery is via the dining room via two double doors (width 1.2m) with a small threshold (2cm deep x 20cm wide).
• The floor consists of level sandstone slabs incorporating under-floor heating.
• The room is naturally well lit and also has subdued artificial lighting. Natural ventilation is available by opening the casement windows.
• Tables have candles for evening dinner.
• Dining room furniture is heavy and care should be exercised when moving it.
The Victoria – Reception
• The reception is accessed from the main entrance corridor by a door (79cm wide), which has a heavy fire door return spring.
• This room is used for meeting and greeting, and for guests to check in and out at the beginning and end of their stays.
• Flooring is level with wooden boards and a central rug.
• Natural lighting and ventilation is abundant from two sash windows and artificial light is controlled by dimmer switches (140cm above floor). Floor and table lamps supplement the lighting.
• A closed wood burning stove with kerb edging to a stone hearth (13cm x 145cm x 40cm) supplements the central heating.
• Furniture in this room is extremely heavy and care should be taken before moving it.
The Victoria – Patio Dining
• From the orangery, French doors (width 156cm) open onto a paved patio which is used for formal al fresco dining during suitable weather conditions utilising teak tables and benches.
• This consists of a level paved slab area, with a slight gradient near the access doors from the orangery with a 3cm threshold.
• Tables are teak with free-standing benches.
• Access to the gardens is via three paved steps to the north and two paved steps to the south (20cm risers) with no handrail.
• Artificial lighting is supplied by bulkhead wall light fittings.
The Victoria – Outdoor facilities
• The courtyard has teak tables with free-standing benches with sun shade umbrellas weather depending.
• The courtyard 120sqm level area between the back of the inn to the south and some outhouse buildings.
• The ground is tarmacadam dressed with pea shingle. A shallow surface water drain bisects part of this area.
• Food may be ordered and eaten at the tables.
• Cutlery and food is served at the tables by waiting staff after ordering.
•The terrace has teak tables where food can be served after ordering at the table.
The Victoria – Play area
• The children’s play area can be reached from the courtyard. The surrounding grass area has picnic tables.
•There are apple trees and flying insects such as wasps can be attracted to the fruits during the summer season.
• Children using the equipment must be supervised at all times by a responsible adult and the inn has a liability disclaimer.
• The area is delineated by boarding on edge (8cm high) and rubber matting covered with wood chippings (up to 5cm) provides a soft surface underneath all equipment.
• Access to the play area is via five railway sleeper steps (15cm riser, 25cm tread with no handrail) off the car park boardwalk. These can be slippery during inclement weather.
• The area is fenced by a wooden picket fence on two sides, a solid boundary wall on one side and a natural hedge. Access is via steps and a picket gate from the roadside entrance or via a picket gate from the car park side. The surrounding grass area has apple trees and a steep sloped grass bank (1 in 2).
The Victoria – Bedrooms
The first floor is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other.
This room is double elevation with two sash windows and/or casement windows each. It is large, airy, naturally well-lit and ventilated and complete with lobbies behind entrance doors. Room 1 can be two single beds or a king size double with views to the north over the salt marsh. Lockable interconnecting doors between Room 1 and 2 means the two rooms can be utilised as a family suite. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor, and is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. This room is double elevation with two sash windows and/or casement windows each. It is large, airy, naturally well-lit and ventilated and complete with lobbies behind entrance doors. Room 2 can be two single beds or a king size double. Room 2 is located to the rear of the inn and overlooks the courtyard. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor and is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. Access is via a glazed fire door 80cm wide. This is a small double room with glass shower cubicle but no bath. The room is light with two casement windows one in the shower/toilet area and one in bedroom. This room is located to the rear of the inn and overlooks the courtyard. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor, and is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. Access is via a glazed fire door 80cm wide. This is a double bedroom with a large bathroom. This room overlooks the courtyard to the rear of the inn. The interconnecting door to room 4 means 3 + 4 can be utilised as a family suite. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. Access is via a glazed fire door 80cm wide. This is a light, airy double bedroom with a sash window overlooking the salt marshes and has a large bathroom. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor, and is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. Access is via a glazed fire door 80cm wide. This is a double bedroom which has a large bathroom with a free standing bath and a walk in shower. Sash windows overlook reclaimed salt marshes and the room is reasonably well lit naturally. This room is located at the front of the inn. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is on the first floor, and is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. Access is via a glazed fire door 80cm wide. This is a double bedroom with a sash window overlooking the copper roof of the orangery and gardens. The bathroom has a sash window with the same view providing adequate natural lighting. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
This room is situated on the ground floor off the courtyard with a bathroom designed for guests with particular access requirements. Access to this room is via a relatively level pea-shingle, tarmacadam courtyard with access doorway (1m wide) into a lobby (2.8m long x 1.5m wide). Additional access exists from the inn main car park via six pamment steps (19cm risers, 32cm treads) with two handrails leading to a double door (max opening width 130cm) into a lobby. A key operated door (85cm wide) opens into the bedroom (no fire closure return) which has a carpeted floor. The room is light and airy having two high level opening casement windows overlooking the garden. This room contains a king size double bed. The bedroom has no grab rails. Entrance to the en-suite bath/shower room is via an easily opened door (85cm wide). The bathroom has a bath, large hand basin, walk in ‘wet room’ style shower and toilet with fully tiled floor. The bathroom is equipped with grab rails including a toilet support bar. All artificial light switches are low mounted (110cm) and plugs high mounted (50cm). This room, whilst outside ‘the main area’, has been specifically adapted for wheelchair users or guests with restricted movement.
Rooms 9 and 10 are on the second floor/attic space of the inn is reached by a sweeping curved staircase of 16 steps (95cm wide, riser 20cm, tread 28cm) with a handrail on one side and a rope rail on the other. There is then a further double dog-leg staircase with 14 stairs (90cm wide, 22cm risers, 28cm tread) with a handrail on one side only from the first floor landing. At the top of the landing, a fire door opens into a lobby with bedroom doors to the right and left. The entire area is built within the roof of the inn but is light, airy and spacious. Opening Velux roof lights fitted with blinds provide natural lighting. The nature of the attic construction means ceilings on roof rafters are sloping and the lowest vertical wall is 80cm high. Bedroom doors are 75cm wide with a shallow wooden threshold and fire door return springs are accessed by a key requiring a twist turn action.
Room 9 is a double room with en-suite bathroom. Bathroom floors are tiled.
Room 10 is the attic suite and consists of a large double bedroom plus a smaller bedroom (two singles) and two bathrooms, one with a walk in shower.