The serious bits, ourrefund policy and terms and conditions.

We hope you find the information below helpful in terms of the way we operate and our terms and conditions.  To find out how we are compliant when handling your personal data, please read our privacy policy.

Events t&cs and refund policy

Event tickets cannot be refunded or exchanged after purchase unless an event is cancelled or postponed. In the event of cancellation only the face value of the ticket is refundable. Refunds are normally issued within seven working days of cancellation or on receipt of returned ticket In the event of postponement your tickets will be valid for the new date. If you cannot attend on the new date a full refund will be given on return of the original tickets. You may request transfer to a similar event of equal cost (subject to ticket availability). In the event of cancellation or postponement, travel or accommodation costs are non-refundable unless tickets are purchased as part of a package. If an event is cancelled or postponed and the tickets have not been sold to you by Holkham, requests for refunds should be directed to the relevant ticket seller.

All event tickets sent by post will be via Royal Mail’s recorded delivery service. The costs of this must be paid by the customer. Lost or stolen tickets cannot be refunded. Holkham reserves the right to make any change whatsoever in the performance/event owing to any unforeseen or unavoidable circumstance. Holkham may, at its discretion, offer a full or partial refund if such a change results in the loss of your enjoyment of the event. Tickets are personal to the holder and are non-transferable.

 

Other things to keep in mind:

Latecomers will not be admitted until a suitable break in the performance/event.

Dogs other than assistance dogs will not be admitted to events unless otherwise stated.

Holkham Enterprises shall not be responsible for loss or damage to personal property brought to the venue.

By attending the event ticket holders consent to being recorded, filmed or photographed as part of the audience.

Holkham Enterprises reserves the right to refuse entry.

Any particular access or other requirements must be submitted to Holkham Enterprises before the event.

Annual Car Pass terms and conditions

If you lose your car pass/es please report to the Ticket Office and a replacement will be provided at an administration cost of £20.00 each and your old car pass will be cancelled and rendered invalid. This fee is non-negotiable and must be paid.

If you change your car and/or vehicle registration a replacement pass will be provided, in return for your old car pass, which will be cancelled and rendered invalid. The old car pass must be returned to the Ticket Office with the details of the new car and/or vehicle registration, so we can update our records.

Your car pass will be rendered invalid if:

1. Payment has not been received by Holkham Enterprises.

2. Alterations have been made to the car pass.

3. Your car pass is not clearly displayed in the front windscreen on the passenger’s side.

4. Details of your vehicle and/or vehicle registration have changed and you have not informed Holkham Enterprises of these changes.

5. The car pass is not in date (your pass is valid from 1st January to 31st December 2020 inclusive).

6. A copy of the original car pass is displayed – only the original car pass is valid.

7. The car pass is faded (you must seek a replacement. A replacement will be free of charge, provided the faded pass is

returned to the Ticket Office).

8. The car pass is displayed in a vehicle which has not been registered with Holkham Enterprises.

9. The car pass is non-transferrable to any vehicle including rental / courtesy cars.

As a result of presenting an invalid car pass, and therefore breaching the Terms & Conditions of Contract Parking, a parking charge notice of £50 will be issued and may lead to Holkham taking action against the vehicle owner for fraud. Passes are valid when overflow parking is in operation.

There may be unforeseen times when one or all car parks may need to be closed. This may be due to the car parks being full to capacity or for safety and security reasons. A valid car pass does not guarantee access or reserve a space for the pass holder’s vehicle in any car park. Parking is based on a ‘first come, first park’ principle.

Large Vehicles / Motorhomes / Campervans / Day Vans – Access and parking of vehicles more than 2.00 metres high, 1.83 metres wide or 4.8 metres long requires the prior consent of Holkham.

 

Notes:

1. Please make sure you supply a telephone number. This will only be used in the event we need to contact you

concerning your vehicle or for payment purposes. If you supply an email address you are agreeing to receive information about Holkham’s events.

2. Free admission to Holkham Hall excludes any special events unless specified otherwise.

3. Vehicles must park within parking bays as failure to do so may incur a fixed penalty notice.

4. Please note car parks will be locked overnight at locally advertised times and times advertised on our website.

5. Any abusive or threatening behaviour towards Holkham staff will result in your pass being revoked and no refund issued.

Breaching the Holkham Estate’s Terms and Conditions of Contract Parking will result in one or more of the following steps being taken by Holkham Estate:

1. A parking charge notice is issued.

2. Withdrawal of the car pass and parking facilities.

3. Issue of warning detailing the nature of breach.

4. We retain the right to cancel or refuse a car pass at any time.

Photography and drone policy

Unless clearly stated otherwise in the submission of images, video or other content you grant to Holkham Estate a non-exclusive, royalty-free licence to publish and use that content including any aspect of it, as well as permission to edit, crop or otherwise modify the content by Holkham, at Holkham Estate’s discretion for use on this website, and/or in publications, in any media and at any time. Holkham may, but are not required to, ask you to confirm the rights granted in this paragraph.

 

Commercial Photography

Holkham Estate has diverse landscape and property that can be used for commercial photography, a fantastic opportunity for any publication, brand or campaign. All requests for permission to undertake commercial photography of any kind at Holkham should in the first instance be referred to Holkham Estate’s Location Managers.

Paul O’Grady
Holkham Estate Location Manager
Tel: 07973827536
Email: paul@norfolklocations.co.uk

George Wilcox
Holkham Estate Location Manager
Tel: 07854155387
Email: george@norfolklocations.co.uk

 

Professional & Semi-Professional Photographers

Holkham does not permit photography or filming on its property for commercial use or for reproduction in any form without consent from Holkham Estate. Images taken on Holkham properties and land may not be sold commercially, submitted to photo libraries, agencies or on-line providers or provided directly to image buyers without Holkham Estate’s consent, which may require a fee for the location licence. If it is found that photographers have done so, they will be asked to remove from the site without permission and charges will apply in accordance with Holkham location permit fees. Legal action could follow if required or deemed necessary given the exposure and/or use of the location in commercial photography. All requests for permission to undertake professional and/or Semi-Professional photography of any kind at Holkham should in the first instance be referred to Holkham Estate’s Location Managers.

 

Press Photography

With the exception of organised press events at Holkham, all requests for access to Holkham for press photography should be directed to the Holkham Estate Head of Marketing, Lucy Downing by email: l.downing@holkham.co.uk

 

Holkham Estate Drone Policy

With an increase in enquiries and interest in the use of drones or UAVs (Unmanned Aerial Vehicles) to film or photograph Holkham Estate and land, we need to be careful to balance these possibilities with the need to protect and conserve the land and buildings and to ensure safety for our visitors and wildlife. We will not grant permission to fly for amateur or student filming or approve requests from any fliers who seek permission in return for access and use of the footage obtained. The use of UAVs or drones is not permitted on or over any Holkham land without prior written approval. If use is approved by Holkham Estate then the following conditions will apply.

 

Drone Flight Conditions (if approved)

All operators must hold the following:

A current and valid CAA (Civil Aviation Authority) ‘Permission for Commercial Operations’ (PFCO) licence.
Evidence of valid insurance cover with a minimum of £5million cover.
A risk assessment for the proposed flight.
A method statement outlining what equipment will be used.
A flight plan outlining where flying is proposed.
All drone operations must be conducted strictly in accordance with CAA legislation and regulations, two elements to draw attention to below:

UAVs/drones are not permitted to be flown within 50 metres of any vessel, vehicle or structure which is not under the control of the person in charge of the aircraft.
UAVs/drones should not be flown within 50 metres of any person except during take-off or landing or within 30 metres of any person except for the person in charge of the aircraft.
Next Steps

If you are interested in flying a drone/UAV for filming on the Holkham Estate, please contact Holkham Estate’s Location Managers to discuss your project. paul@norfolklocations.co.uk or george@norfolklocations.co.uk

Please note: For all projects including commercial and personal filming use, drone/UAV flying will be treated as a commercial hire and fees will apply as appropriate.

Website use and cookie policy

Please read this cookie usage policy carefully to understand how Coke Estates Limited uses cookies.

 

What is a cookie?

A cookie is a small file of letters and numbers that are placed on your computer or mobile device when you visit a website and are stored in your web browser. In general, cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to website owners allowing a count of the number of visitors and to see how visitors move around a website when they are using it. They help improve the way a website works, for example, by ensuring that users navigate between pages efficiently, remembering your preferences, track information about the visit and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Whenever you visit the website again, the information stored in the cookie can be retrieved to notify the website of your previous activity.

At Holkham our cookies are set to provide you with a good experience when you browse either www.holkham.co.uk or www.pinewoods.co.uk websites. Cookies help us to improve these websites and facilitate the efficient operation of the websites’ content management systems. Cookies also supply us with information using Google Analytics in an anonymous form; not identifying anyone. The information collected includes the number of visitors to the site, where visitors have come to the site from, the pages visited and the links followed.This policy should be read in conjunction with Coke Estate Limited’s Privacy Policy.

 

Third party links /cookie functions

You might find links to third party websites on the Holkham and Pinewoods websites. We may also include features and functionality provided by other websites such as YouTube or images that are saved on third-party servers; they may be used to provide services you have asked for such as watching a video. Other features/functionality that may be provided on Holkham/Pinewoods websites include, but are not limited to, social sharing buttons e.g. Facebook, Twitter, LinkedIn, Google+, Pinterest, TripAdvisor and Flickr, embedded YouTube videos, embedded Google Maps and other third party services, including plug-ins e.g. WeddingDates used by our weddings business, Holkham Events Limited. Data protection compliance is a prerequisite in our vendor selection process. If you ‘share’ a link to a Holkham/Pinewoods or Holkham/Pinewoods-related page, the service you share it on e.g. Facebook may set a cookie on your browser. These websites may set their own cookies and should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

Declining Cookies

If you would like your computer to decline cookies you can block them by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Please refer to your browser’s ‘help’ menu for instructions or visit www.aboutcookies.org for more information.

 

Allowing cookies

Users must opt in to allow cookies to be set in order to comply with the cookie law. If you choose not to do so, note that some parts of the website may not function properly. We are required to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us: Coke Estates Limited, Holkham Marketing Department, Holkham Estate, Wells-next-the-Sea NR23 1AB. We will endeavour to respond to you promptly.

 

Terms of website use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy and Cookie Policies governs Coke Estates Limited and associated companies’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Coke Estates Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Coke Estates Limited, Holkham Estate, Wells-next-the-Sea, Norfolk NR23 1AB. Our company registration number is 1171497, registered office Holkham Estate, Wells-next-the-Sea, Norfolk NR23 1AB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

May 2018