Terms and Conditions, Privacy Policy & the Use of Cookies

Terms of website use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy and Cookie Policies governs Coke Estates Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Coke Estates Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Coke Estates Limited, Holkham Estate, Wells-next-the-Sea, Norfolk NR23 1AB. Our company registration number is 1171497, registered office Holkham Estate, Wells-next-the-Sea, Norfolk NR23 1AB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

Coke Estates Limited takes your privacy seriously. This privacy policy describes how and why we obtain, store and process the data which can identify you. We may update this policy from time to time.

Contact details:
Business: Coke Estates Limited, Holkham Estate, Wells-next-the-Sea, Norfolk NR23 1AB
Registered Office: Holkham Estate, Wells-next-the Sea, Norfolk NR23 1AB
Company Registration No: 1171497
Telephone: 01328 710227
Email: enquiries@holkham.co.uk
Website: www.holkham.co.uk

Our website https://www.holkham.co.uk
HTTPS stands for Hyper Text Transfer Protocol Secure and is the secure version of HTTP, the protocol over which data is sent between your browser and our website. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website are encrypted. Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

The information we collect:
Information is collected from you when you register with us on our website www.holkham.co.uk or use some of the advanced features on the site i.e. online booking and enquiry forms and certain areas of wifi usage. Data is also captured on our CRM system (Customer Relationship Management) when you purchase offline tickets, from our targeted and relevant printed communications, sign-up forms, season tickets and competitions. The information we collect is clearly set out in the relevant document on which we collect it.

Why we collect it:
We collect information about you so that we can arrange for you to be sent information about related products, services and our partners. We use this technology to create a tailored and personalised experience with us.

Third parties:
We work with third parties businesses for our online ticketing sales, e-newsletters, memberships, promotions and share your details with these companies in a secure manner. Third party companies will hold their own privacy policy.

Data protection:
Coke Estates Limited is registered with the Information Commissioner in the UK as a ‘data controller’ in accordance with the provisions of the Data Protection Act 1998 and our Registration Number is Z6459411. Further details of the registration are available at www.dpr.gov.uk.

Accessing and updating your personal information:
We will always let you have a copy of personal information we have about you held on our database, should you request it, and you may correct it if you wish. If you have any questions or complaints relating to this Privacy and Cookie Policy or how we use the personal information we have about you, please write to us at: Holkham Marketing Department, Coke Estates Limited, Holkham Estate, Wells-next-the-Sea NR23 1AB. We will endeavour to respond to you promptly.

January 2018

Cookie Policy

read this cookie usage policy carefully to understand how Holkham Estate uses cookies.

What is a cookie?
A cookie is a small file of letters and numbers that are placed on your computer or mobile device when you visit a website and are stored in your web browser. In general, cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to website owners allowing a count of the number of visitors and to see how visitors move around a website when they are using it. They help improve the way a website works, for example, by ensuring that users navigate between pages efficiently, remembering your preferences, track information about the visit and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Whenever you visit the website again, the information stored in the cookie can be retrieved to notify the website of your previous activity.

At Holkham this helps us to provide you with a good experience when you browse our website, helping us to improve it. Our cookies do not store information which could be used to identify you personally, such as your contact details. The only cookies we use are for our website statistics package which allows us to collect information about how visitors use our website. We use the information to compile reports to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited and links they have followed. We collect this information in a way which does not identify anyone.

Third Party Links
You might find links to third party websites on the Holkham website. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. Also, if you ‘share’ a link to a Holkham or Holkham-related page, the service you share it on (e.g. Facebook) may set a cookie on your browser. These websites may set their own cookies and should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Declining Cookies
you would like your computer to decline cookies you can block them by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Please refer to your browser’s “help” menu for instructions or visit www.aboutcookies.org for more information.

Allowing Cookies
must opt in to allow cookies to be set in order to comply with the cookie law. If you choose not to do so, note that some parts of the website may not function properly. We are required to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us: Coke Estates Limited, Holkham Marketing Department, Holkham Estate, Wells-next-the-Sea NR23 1AB. We will endeavour to respond to you promptly. This cookie usage policy should also be read in conjunction with Holkham’s Privacy Policy.

January 2018